This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,485,711 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.
Preventive Services
Tips to Structuring Your Behavioral Health Programs
Available On Demand: Webinar Slides
ABOUT
Health centers report challenges with securing professional staff for their behavioral health programs. This webinar addresses workforce challenges and provides recommendations of workflows and professional staff needed to address mental health and substance use disorders. This webinar aligns with the Health Center Performance Improvement domain of Workforce and Quality, Patient Care and Safety as it addresses the workforce/staffing model, structure and processes needed for a successful behavioral health program..
PRESENTERS
Director, Clinical Services
Christina Mister has over 13 years of experience as a nurse leader in community, hospital, health insurance, and regulatory settings.
Christina has had a valuable impact on healthcare quality improvement. She has had positions in nursing leadership, nursing management, case management, payer quality programs, program management, regulatory compliance, and nursing education.
Most recently, as a Centers for Medicare & Medicaid Services (CMS) nurse consultant, Christina has provided accreditation oversight to Medicare’s acute care programs. She serves as the program lead for Diabetes Self-Management Training and Home Infusion Therapy accreditation programs. Additionally, she is the clinical support for Rural Health and Federally Qualified Health Center programs. Christina provides oversight to national accreditation organizations and provides direction in the development of education material for state surveyors for those programs. Additionally, she is responsible for collaborating with other federal agencies and national associations.
As a program manager for Johns Hopkins Healthcare, LLC, Christina aligned measurable program goals with the organization’s mission and utilized quality improvement strategies and measurement to implement changes in the health plan’s programs. Christina has been instrumental in improving the health of the community; as a Program Manager, she collaborated with external stakeholders to improve health outcomes and decrease the high utilization of members within the Complex Case Management and Disease Management Program.
As an FQHC Clinical Manager, she has vast experience in health center operations, care management, health center budgeting, nursing management, and medical assistant supervision.
Christina has a Bachelor of Science in Nursing from Coppin State University (Baltimore, Maryland) and a Master of Science in Nursing Administration from Morgan State University (Baltimore, Maryland).
Dr. Nelly Burdette,
PsyD
Chief Clinical Officer
Dr. Nelly Burdette is a visionary leader and innovator in integrated behavioral health, with over 15 years of experience driving transformative change in healthcare. With a Doctorate in Health Psychology and advanced training in Primary Care Psychology at the University of Massachusetts Medical School, Dr. Burdette has dedicated her career to bridging the gap between mental and physical health care. Dr. Burdette has designed and implemented groundbreaking integrated care programs across federally qualified health centers, community mental health agencies, specialty clinics, and the Veteran’s Administration. Her expertise extends to training and mentoring healthcare professionals nationwide, equipping them to deliver evidence-based care within the context of a psychologically safe team.
Currently, Dr. Burdette serves as the Chief Clinical Officer for the Care Transformation Collaborative of Rhode Island (CTC-RI), a non-profit organization co-convened by EOHHS and OHIC to lead statewide initiatives that innovate primary care delivery and integrated behavioral health, shape progressive health policies, and build a skilled workforce prepared to meet the evolving needs of primary care patients. Most recently, Dr. Burdette served as Director of Population Behavioral Health at Boston Medical Center where she spearheaded innovative approaches to behavioral health, directly impacting quality outcomes across Massachusetts. She also dedicates a portion of her time to clinically work with patients in settings such as integrated oncology and primary care with a focus on how chronic medical issues intersect with behavioral health.
The AAFP has reviewed Behavioral Health Strategies for Health Centers and deemed it acceptable for AAFP credit. The term of approval is for one year. Participants should claim only the credit commensurate with the extent of their participation in the activity.
Each live session is approved for 1.0 AAFP Elective credits. Elective credits are available for physicians, physician assistants, nurses, nurse practitioners, and medical assistants. Attendance at the entire live training and the submission of a post-training evaluation are required to receive credit.
On-demand learning is not eligible for CME credits.